Frequently Asked Questions

Got parking questions? Please contact jetSet at:
780 890 8527 or info@jetsetparking.com

jetSet has relocated as of November 16, 2020. Its current location is on Edmonton International Airport property, just east of the terminal building, and west of the 7 Eleven. View our contact information for more details.

selfPark (formerly youPark) is jetSet’s self-service option. Customers can pull in, park and then make their way to the shuttle stops at the west end of the lot at rows 6, 9, and 12, and a shuttle will pick them up and transport them to the airport terminal. Alternatively, customers can walk to the terminal through the parkade which takes about 10 minutes.

The jetSet facility and its shuttle bus service are open and available 24 hours a day, 365 days a year to serve our jetSetters. jetSet has staff on duty 24 hours a day with video surveillance cameras and a security gate around the entire perimeter.

jetSet’s shuttle buses run on demand to the 3 shuttle stops on the west end of the parking lot. You must call 780-890-8625 to request a shuttle. The transfer time from the parking lot to the terminal is 3-7 minutes. When you arrive back from your trip, the jetSet shuttles will pick you up on demand (call 780-890-8625) from Door 9 and drop you off at the shuttle stops on the west end of the parking lot.

jetSet can provide you with a reminder slip upon request, ask your shuttle driver for a slip.

jetSet is the lot right next door to EIA’s parking facilities which is only a 10 minute shuttle ride to the Airport. Our location is beside the Value Park lot, past the 7 Eleven on Airport Road. Most airlines suggest that you arrive at least 2 hours before your scheduled departure time for domestic flights and 3 hours before you schedule departure time for international flights.

jetSet runs a shuttle bus that has been specially adapted for wheelchair users. Call us at 780-890-8625 to let the staff know you require assistance.

The jetSet Pay stations are located inside the terminal on Arrivals and Departures levels of the terminal. You can also pay with a credit card at the exit gates. Make sure to keep your ticket with you and pay upon your return before getting to your car.

jetSet has partnered with EIA Park Assist to offer boosting, tire inflation, snow removal, and car find services. Please call them at 780-890-8983.

The most convenient way to pay for you parking is to book it online in advance. This way, you can enter and leave the jetSet parking facility without making any other payment. There is no need to take a ticket when you arrive at jetSet. Instead, simply place your credit card in the card reader and the machine will verify that you’ve already booked and paid for your parking (be sure to use the same credit card). There are other payment options that are available at jetSet including pay machines inside the terminal on the Arrivals and Departures level of the terminal. Or you can pay with your credit card at the exit gates.

There are 4 simple steps to a successful booking:

  1. Select your date and time
  2. Complete your passenger details
  3. Complete your payment details
  4. Retain the credit card that was used to book and insert it at the entrance of jetSet to confirm your booking. Note that all online bookings must be made at least 24 hours before your scheduled arrival time.

selfPark charges are calculated by the half hour, the day, and the week. When booking in advance online, promo codes can be used to secure a promotional rate. When you park for a week you receive your 6th and 7th days free. Promo codes cannot be applied to the drive-up rates.

You have 15 minutes to exit the jetSet parking facility.

You can cancel or change your booking up to 24 hours prior to your scheduled departure time. The simplest way to cancel or amend your booking is by clicking on “Manage my Booking” under the reservation menu.

Push the help button on the entry column as you enter and provide your credit card number or license plate so they can confirm your booking for you.

Extra days will be charged at the current "drive-up" rate at the time of exit.

Pre-paid credit cards and visa-debit cards are not valid for online bookings.

Yes, you can book long-term parking over 30 days at jetSet Parking. Use the booking system on our website to book ahead and save money on your reservation.